Which courses do you offer?

  • Baby and Child CPR/Safety
  • Babysitting
  • CPR/AED Level A
  • CPR/AED Level C
  • CPR/AED Level HCP
  • Emergency Child Care First Aid CPR/AED Level B
  • Emergency First Aid CPR/AED Level A
  • Emergency First Aid CPR/AED Level C
  • Emergency First Aid CPR/AED Level HCP
  • Level 1 (Workplace Emergency First Aid)
  • Mental Health First Aid – Basic and Youth
  • Mental Health First Aid for Adults Who Interact with Youth
  • Standard First Aid & CPR/AED Level C
  • Standard First Aid & CPR/AED Level HCP

I am applying for work and want to take a first aid course. Which course should I take?

That depends on what type of job you are applying for. Please call us for advice or contact the company you are applying to.

Is there a minimum age for people taking your courses?

For Workplace Emergency First Aid (OFA Level 1) the minimum age is 16 years. For all other Red Cross courses we recommend a minimum age of 11 years.

Where are your courses held?

Our Coquitlam course location is: 1160 Lansdowne Drive, Coquitlam, BC, V3B 5V8

Our North Vancouver course location is: Capilano Mall, #201-935 Marine Drive, North Vancouver, BC, V7P 1S3

Please note that our office address in Coquitlam is different from our course location.

Do I need to do any pre-reading before my course?

No. However, if English is your second language, you may like to make arrangements to pick up your book and study it before the course. Please call before pick up.

My employer says I need AED skills. What does this mean?

AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AED’s save lives and all Red Cross certification courses for adults include AED skills.

Will my course include a test?

Yes. Red Cross certification courses contain a multiple choice test with a required pass mark of 75%. If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course.


What do I have to do in order to get my certification?

You will be required to attend 100% of your course, participate fully during your course, be able to demonstrate the practical skills to the level required and also achieve a minimum score of 75% during the multiple choice test.

When will I receive my certificate?

On successful completion of the course, you will be given your Red Cross first aid or CPR certificate. We recommend that you take a photocopy of your certificate in case you lose it. You may need this later for employment purposes.

I have lost my certificate. How can I get a replacement?

You can get a replacement certificate by calling the Red Cross contact centre: 1-888-307-7997. You will need to let them know the name of Red Cross course taken, course date, instructor’s name. There is a charge for replacement certificates.

When will my Red Cross certificate expire?

All Red Cross certification courses have a three year expiry. For certain courses, there is a shorter re-certification course that can be taken if you need to renew your certificate. A re-certification course must be taken before your certificate expires. If you allow your certification to expire, you will need to take the full course again. There is no expiry on participation courses such as Babysitting.


How can I register for a Red Cross, First Aid/CPR course or Mental Health First Aid?

You can register for a first aid or CPR course online via our website (visit classroom courses) or by calling 604-945-7277 during office hours (Monday to Friday 9.00am – 5.00pm).

I don’t have a credit card. Can I still register online?

To register for a course online you need a Visa or MasterCard. If you don’t have your own credit card you may like to ask a family member or friend to register you using their credit card. If this is not an option for you, please call our office to arrange to make a cash payment.  Tel: 604-945-7277.

What methods of payment do you accept?

We accept Visa and MasterCard. Payment must be received before the course date to hold your place.

How can I pay for my course and will I get a receipt?

You can pay for your course online, during the registration process using your Visa or MasterCard. We will send you a course confirmation and receipt by email a few minutes after receiving your registration.

If you don’t have a credit card, you have two options:

  1. Ask a friend or family member to call our office and make a credit card payment on your behalf or
  2. Contact us and arrange to drop off a cash payment.

We’ll confirm your place on the course as soon as we’ve received your payment.

What is your cancellation policy?


When can I host a course?

Courses can be held on any day of the week at a time that suits you and your group. Please contact us for more information about onsite first aid training or to schedule your course.

Can I host a first aid course at my office? School? Church?

Yes! If you have a suitable training room, a Red Cross instructor can come and teach a course in the convenience of your own venue.

I‘d like to organize a private course for my group but I don’t have a training room. What can I do?

If you don’t have a suitable training room, you can book a class at our venue in Coquitlam. Just contact us to arrange a mutually convenient date.


My English is not very strong. I am worried that I may not understand the course material or be able to do the test. What should I do?

  • You may like to consider inviting an English speaking friend or family member to take the course with you. Your friend will be able to help you during your course.
  • If you make us aware of your situation, we may be able to make arrangements for an instructor to assist you during your test. We want you to be successful!
  • You are welcome to pick up your book from our office before the course so that you can study the course material. Please call before you pick up your book.


I am still nursing. Can I bring my baby with me to the course?

Yes as long as your baby is not yet crawling or rolling. You will need to bring a babysitter to the course with you so that you will be able to concentrate on the material being taught and practice the skills. If your baby is fussy, the babysitter will be required to take them out of the room for a while so as not to disturb the group. There is no charge for your babysitter to attend the first aid class.


I have problems walking. Is there an elevator at the course location?

Yes. There are elevators at our Coquitlam location (Lansdowne Drive) and our North Vancouver location (Capilano Mall).

For courses at other locations, please contact us for information.

I have trouble moving around and getting down onto the floor due to joint problems. Will I be able to take a first aid course?

Yes. It is important that you call and discuss your situation with us before your course. In most cases, we can make arrangements within the classroom so that you will be able to perform the skills without being uncomfortable.

Workplace Emergency First Aid (OFA level 1) students please note:

In order to be certified, you are required by law to be physically fit enough to respond to an emergency situation.


I have a severe allergy. Can I still take a course?

Yes. Just let us know what you are allergic to and bring your Epi pen and any other necessary medication with you to the course.


Can I buy a CPR mask at my course?

Yes, you will find a selection of CPR masks available for purchase at your course. We also sell mini first aid kits.  We accept cash payments only at the course.


What Is BIS Training Solutions?

The BIS Training Solutions is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.

Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.

Our partners BIS Training Solutions are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.

It might be that your first aid certification hasn’t yet expired but you don’t feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you’re looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them on The SafetyNET.


Can I be sued for giving first aid?

As a citizen of Canada and resident of BC you are protected by the Good Samaritan Act.

If you travel to other provinces of Canada or other countries the legal situation may be different so find out before you travel.

Once I have my first aid certificate am I obliged to give first aid?

In most cases, you are not obliged to give first aid. If however, you are involved in a motor vehicle accident, you must remain at the scene and give assistance until you are given permission to leave. Individuals whose paid employment obligates them to perform first aid are not covered