Frequently Asked Questions
You have questions - we have answers
- Basic Life Support (BLS)
- Babysitting (for 11-15 year olds)
- CPR/AED Level A (adult skills only)
- CPR/AED Level C (adult, child, infant)
- Emergency Child Care First Aid CPR/AED Level B (Child and infant skills)
- Emergency First Aid CPR/AED Level A
- Emergency First Aid CPR/AED Level C
- Level 1 equivalent (Emergency First Aid - Workplace)
- Mental Health First Aid – Basic and Youth
- Mental Health First Aid for Adults Who Interact with Youth
- Standard First Aid & CPR/AED Level C
That depends on what type of job you are applying for. Please call us for advice or contact the company you are applying to.
Please check the Course Details section for the course you are interested in taking.
Our Coquitlam course location is: 1160 Lansdowne Drive, Coquitlam, BC, V3B 5V8
Coquitlam training classes are held at Eagle Ridge Bible Fellowship (ERBF) located close to the Coquitlam Centre Mall and SkyTrain stations.
- Map: Click here for map and directions
- Parking: There is a large free car park at ERBF. Please park in the North car park and enter the building through the glass doors marked "Office Entrance"
- Accessibility: Automatic main doors and elevator access to the first floor classrooms.
- Training room location: When you enter the building, follow the signs to your training room.
- Kitchen facilities: Students have access to kitchen facilities with fridge and microwave. Complementary tea and coffee is provided for all courses (except Babysitting).
- What to wear: Training rooms are air-conditioned. Please wear comfortable, layered clothing.
Please note that we do not have an office at this location.
Pre-reading is not required, however, if English is your second language, you may like to study the course book before your class. Once you have registered for a class you can email us to request a copy of the e-book.
AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AED’s save lives and all Red Cross certification courses for adults include AED skills.
Yes. Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.
If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course or before your course date.
Knowledge evaluations must be completed individually – participants are not permitted to complete in pairs or as a group. Written knowledge evaluations are closed book evaluations.
If you do not successfully complete the knowledge evaluation you can go over your incorrect responses with the instructor immediately after the test.
Our goal is to help you feel more knowledgeable about first aid practices and better equipped to deal with a situation where first aid is required.
First Aid courses do require a certain degree of physical activity. For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous.
If you have any concerns about the level of activity involved in the course, please consult with your physician prior to attending the course. If you are unsure if you should participate in any aspect of the course involving physical activity, please see the course instructor before the course begins.
To be issued with Red Cross certification you you will be required to fulfill the following requirements:
- Attend 100% of your course.
If you do not attend 100% of your course the instructor will not be able to issue you with certification. This is a requirement of Canadian Red Cross.
- Participate fully during the course and be able to demonstrate the practical skills to the level required by the Canadian Red Cross.
- Achieve a minimum score of 75% during the multiple choice test. If you have any concerns about your ability to pass the written test, please contact us before your course to discuss your situation. We will do everything we can to help you to be successful.
On successful completion of the course, you will be given your Red Cross first aid or CPR certificate. We recommend that you take a photocopy of your certificate in case you lose it. You may need this later for employment purposes.
In order to receive Red Cross certification you need to:
- Attend 100% of the course
- Pass the written test
- Demonstrate the practical skills to the standard required.
If you do not pass the written test and or practical skills section of your course, you may re-register for a repeat class. The cost for a repeat class is 50% of the original course fee +GST. Registration for repeat classes must be requested by emailing our office and registration must be done by phone.
If you do not receive certification because you arrived late or were late back from a break during the course, you will need to re-register for the course and pay the full course fee.
You can get a replacement certificate by calling the Red Cross contact centre: 1-888-307-7997. You will need to let them know the name of Red Cross course taken, course date, instructor’s name. There is a charge for replacement certificates.
Most Red Cross certification courses have a three year expiry. An exception is Basic Life Support (BLS) which has a one year expiry.
For certain courses, there is a shorter re-certification course that can be taken if you need to renew your certificate. A re-certification course must be taken before your certificate expires. If you allow your certification to expire, you will need to take the full course again.
There is no expiry on participation courses such as Babysitting.
Written knowledge evaluations are required for each Canadian Red Cross course that results in certification.
Knowledge evaluations must be completed individually – participants are not
permitted to complete in pairs or as a group. Written knowledge evaluations are closed book evaluations.
If a participant does not successfully complete the knowledge evaluation they are permitted to remediate incorrect responses with the instructor. They are not required to observe a waiting period prior to remediation.
Participants who indicate a challenge with reading or writing may complete their
knowledge evaluation verbally with the instructor provided that it is administered individually.
If a participant is unable to pass the written test after a second attempt or, if they do not pass the practical portion of the class, they will need to re-register and repeat the training.
Registration, Payment and Cancellation Policy
You can register for a first aid or CPR course online via our website (visit our course registration pages) or by calling 604-945-7277 during office hours (Monday to Friday 9.00am – 5.00pm).
To register for a course online you need a Visa or MasterCard. If you don’t have your own credit card you may like to ask a family member or friend to register you using their credit card. If this is not an option for you, please call our office to arrange to make a cash payment. Tel: 604-945-7277.
We accept Visa and MasterCard. Payment must be received before the course date to hold your place.
You can pay for your course online, during the registration process using your Visa or MasterCard. We will send you a course confirmation and receipt by email a few minutes after receiving your registration.
If you don’t have a credit card, you have two options:
- Ask a friend or family member to call our office and make a credit card payment on your behalf or
- Contact us and arrange to drop off a cash payment.
We’ll confirm your place on the course as soon as we’ve received your payment.
Each course participant needs to be registered separately with their own email address. Red Cross requires a unique email for each person in order to be able to issue electronic certification
Our cancellation policy and other terms and conditions can be found here: Terms and Conditions.
You can find our Terms & Conditions via this link: Safe + Sound First Aid Training Ltd. Terms & Conditions
Hosting a course / onsite first aid training
Courses can be held on any day of the week at a time that is mutually convenient. Please contact us for more information about onsite first aid training or to schedule your course.
To meet WorkSafeBC requirements, the room must be a minimum of 46.5 sq. metres (500 sq. feet) of clear working space in addition to the seating area per class of 10-18 candidates,
For classes with fewer than 10 candidates, the room must be equal to 4 sq. metres (44 sq. feet) per candidate.
The instructor must have an unobstructed view of the candidates during the training and /or evaluation.
If you don’t have a suitable training room, you can book a class at our venue in Coquitlam. Just contact us to arrange a mutually convenient date.
Yes! If you have a suitable training room, a Red Cross instructor can come and teach a course in the convenience of your own venue.
We take bookings up to 6 months ahead of the course date. We recommend booking your course several months ahead if possible in order to get a date that's convenient for you. Saturdays are the most popular days for classes. Please book as early as you can as dates are limited.
English as a second language (ESL)
- You may like to consider inviting an English speaking friend or family member to take the course with you. Your friend will be able to help you during your course.
- If you make us aware of your situation, we may be able to make arrangements for someone to assist you during your test. We want you to be successful!
- Once you have registered for your class you can ask us to email you a link to an electronic version of the course book. That way you can study the course material before you attend your class.
Yes. We can send you an electronic version of the relevant course book to study before your class if that would be helpful to you.
Red Cross no longer issues hard copies of first aid books to students however we have books for sale during classes for people who would like one.
Yes as long as your baby is not yet crawling or rolling. You will need to bring a babysitter to the course with you so that you will be able to concentrate on the material being taught and practice the skills. If your baby is fussy, the babysitter will be required to take them out of the room for a while so as not to disturb the group. There is no charge for your babysitter to attend the first aid class.
Accessibility, physical disabilities, Learning, Reading challenges
Yes. There are elevators at our Coquitlam location (Lansdowne Drive) and our North Vancouver location (Capilano Mall).
For courses at other locations, please contact us for information.
It is important that you call and discuss your situation with us before your course. In most cases, we can make arrangements within the classroom so that you will be able to perform the skills without being uncomfortable.
Emergency First Aid (OFA Level 1) students, please note: in order to be certified, you are required by law to be physically fit enough to respond to an emergency situation.
Yes. Just let us know what you are allergic to and bring your Epi pen and any other necessary medication with you to the course.
First Aid Supplies
Yes, you will find a selection of CPR masks available for purchase at your course. We also sell mini first aid kits. We accept cash payments only at the course.
The BIS Training Solutions is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.
Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.
Our partners BIS Training Solutions are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.
It might be that your first aid certification hasn’t yet expired but you don’t feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you’re looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them on The SafetyNET.
As a citizen of Canada and resident of BC you are protected by the Good Samaritan Act.
If you travel to other provinces of Canada or other countries the legal situation may be different so find out before you travel.
In most cases, you are not obliged to give first aid. If however, you are involved in a motor vehicle accident, you must remain at the scene and give assistance until you are given permission to leave. Individuals whose paid employment obligates them to perform first aid are not covered