Frequently Asked Questions
You have questions - we have answers
- Baby and Child CPR/Safety
- CPR/AED Level A
- CPR/AED Level C
- CPR/AED Level HCP
- Emergency Child Care First Aid CPR/AED Level B
- Emergency First Aid CPR/AED Level A
- Emergency First Aid CPR/AED Level C
- Emergency First Aid CPR/AED Level HCP
- Level 1 (Workplace Emergency First Aid)
- Mental Health First Aid – Basic and Youth
- Mental Health First Aid for Adults Who Interact with Youth
- Standard First Aid & CPR/AED Level C
- Standard First Aid & CPR/AED Level HCP
That depends on what type of job you are applying for. Please call us for advice or contact the company you are applying to.
For Workplace Emergency First Aid (OFA Level 1) the minimum age is 16 years. For all other Red Cross courses we recommend a minimum age of 11 years.
Our Coquitlam course location is: 1160 Lansdowne Drive, Coquitlam, BC, V3B 5V8
Our North Vancouver course location is: Capilano Mall, #201-935 Marine Drive, North Vancouver, BC, V7P 1S3
Please note that our office address in Coquitlam is different from our course location.
No. However, if English is your second language, you may like to make arrangements to pick up your book and study it before the course. Please call before pick up.
AED is an abbreviation for Automated External Defibrillator. An AED is a machine used when giving CPR. AED’s save lives and all Red Cross certification courses for adults include AED skills.
Yes. Red Cross certification courses contain a multiple choice test with a required pass mark of 75%. If English is your second language, or if you have a learning disability or difficulty reading, please discuss this with us when you register for the course.
Our goal is to help you feel more knowledgeable about first aid practices and better equipped to deal with a situation where first aid is required.
First Aid courses do require a certain degree of physical activity. For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous.
If you have any concerns about the level of activity involved in the course, please consult with your physician prior to attending the course. If you are unsure if you should participate in any aspect of the course involving physical activity, please see the course instructor before the course begins.
You will be required to attend 100% of your course, participate fully during your course, be able to demonstrate the practical skills to the level required and also achieve a minimum score of 75% during the multiple choice test.
On successful completion of the course, you will be given your Red Cross first aid or CPR certificate. We recommend that you take a photocopy of your certificate in case you lose it. You may need this later for employment purposes.
You can get a replacement certificate by calling the Red Cross contact centre: 1-888-307-7997. You will need to let them know the name of Red Cross course taken, course date, instructor’s name. There is a charge for replacement certificates.
All Red Cross certification courses have a three year expiry. For certain courses, there is a shorter re-certification course that can be taken if you need to renew your certificate. A re-certification course must be taken before your certificate expires. If you allow your certification to expire, you will need to take the full course again. There is no expiry on participation courses such as Babysitting.
Registration, Payment and Cancellation Policy
You can register for a first aid or CPR course online via our website (visit our course registration pages) or by calling 604-945-7277 during office hours (Monday to Friday 9.00am – 5.00pm).
To register for a course online you need a Visa or MasterCard. If you don’t have your own credit card you may like to ask a family member or friend to register you using their credit card. If this is not an option for you, please call our office to arrange to make a cash payment. Tel: 604-945-7277.
We accept Visa and MasterCard. Payment must be received before the course date to hold your place.
You can pay for your course online, during the registration process using your Visa or MasterCard. We will send you a course confirmation and receipt by email a few minutes after receiving your registration.
If you don’t have a credit card, you have two options:
- Ask a friend or family member to call our office and make a credit card payment on your behalf or
- Contact us and arrange to drop off a cash payment.
We’ll confirm your place on the course as soon as we’ve received your payment.
Each course participant needs to be registered separately with their own email address. Red Cross requires a unique email for each person in order to be able to issue electronic certification
Our cancellation policy and other terms and conditions can be found here: Terms and Conditions.
Hosting a course / onsite first aid training
Courses can be held on any day of the week at a time that suits you and your group. Please contact us for more information about onsite first aid training or to schedule your course.
Yes! If you have a suitable training room, a Red Cross instructor can come and teach a course in the convenience of your own venue.
If you don’t have a suitable training room, you can book a class at our venue in Coquitlam. Just contact us to arrange a mutually convenient date.
English as a second language (ESL)
- You may like to consider inviting an English speaking friend or family member to take the course with you. Your friend will be able to help you during your course.
- If you make us aware of your situation, we may be able to make arrangements for an instructor to assist you during your test. We want you to be successful!
- You are welcome to pick up your book from our office before the course so that you can study the course material. Please call before you pick up your book.
Yes as long as your baby is not yet crawling or rolling. You will need to bring a babysitter to the course with you so that you will be able to concentrate on the material being taught and practice the skills. If your baby is fussy, the babysitter will be required to take them out of the room for a while so as not to disturb the group. There is no charge for your babysitter to attend the first aid class.
Accessibility for people with physical disabilities
Yes. There are elevators at our Coquitlam location (Lansdowne Drive) and our North Vancouver location (Capilano Mall).
For courses at other locations, please contact us for information.
It is important that you call and discuss your situation with us before your course. In most cases, we can make arrangements within the classroom so that you will be able to perform the skills without being uncomfortable.
Emergency First Aid (OFA Level 1) students, please note: in order to be certified, you are required by law to be physically fit enough to respond to an emergency situation.
Yes. Just let us know what you are allergic to and bring your Epi pen and any other necessary medication with you to the course.
First Aid Supplies
Yes, you will find a selection of CPR masks available for purchase at your course. We also sell mini first aid kits. We accept cash payments only at the course.
The BIS Training Solutions is a network of more than 200 leading safety training companies from across North America who collectively share and provide companies and individuals with access to a wide variety of safety training courses through one centralized online application.
Since 2010, the collaborative partnership between these training companies has not only enabled the best-of-the-best in online safety training to be brought together in one location but it is also helping to improve industry safety performance through the provision of convenient, cost-effective training.
Our partners BIS Training Solutions are, in our opinion, the best providers of online safety training courses in Canada. We’ve been working with BIS since March 2012 and we are completely happy with the service they provide.
It might be that your first aid certification hasn’t yet expired but you don’t feel confident in your skills and would like a refresher or you maybe you need to do a WHMIS course or H2S. Whether you’re looking for Confined Space Entry, Firefighting, Ground Disturbance, Fall Protection, Safe Slinging and Rigging, First Aid, Transportation of Dangerous Goods, WHMIS, Wilderness Awareness, or many other safety courses, you will likely find them on The SafetyNET.
As a citizen of Canada and resident of BC you are protected by the Good Samaritan Act.
If you travel to other provinces of Canada or other countries the legal situation may be different so find out before you travel.
In most cases, you are not obliged to give first aid. If however, you are involved in a motor vehicle accident, you must remain at the scene and give assistance until you are given permission to leave. Individuals whose paid employment obligates them to perform first aid are not covered