Terms & Conditions

Certification

First Aid & CPR

In order to obtain certification, participants must:

  • attend 100% of the course. Students who arrive more than 15 minutes after the course start time will not be able to join the class.
  • participate in class activities and demonstrate their practical skills to the required standard.
  • pass a multiple choice test.

Mental Health First Aid

In order to obtain certification, participants must:

  • attend 100% of the course. Students who are late may be denied admission.
  • participate in class activities

Transfers

We do not accept transfers within five business days of a course start date.

Transfer requests must be made by email before the course and are subject to an administration fee.

If you transfer to a different course date and then subsequently cancel your place on the course you have transferred to, you will not receive a refund.

Sickness

If you are unable to attend the course due to sickness, please contact us immediately as we often have wait lists for our classes. Re-registration requests must be made in writing and be accompanied by a doctor's note.

Cancellations 

If you cancel: Cancellation requests must be made by email. If you cancel five or more business days before the course start date, you will receive a full refund less an administration fee. If you cancel less than five business days before the course start date you will not receive a refund.

If we cancel: Safe + Sound First Aid Training Ltd. reserves the right to cancel a course. Most of our courses run as scheduled, however if an instructor is sick or enrolment is low we may have to cancel. If we cancel the course you will receive a full refund.

No Shows

If you do not show up for your course, you will not receive a refund or be able to apply your payment to another course.  If you were registered for the course by an agency, the agency may invoice you for the training.

Safe + Sound reserves the right to change these terms and conditions at any time. Please contact us if you have any questions.