Terms & Conditions

Certification

First Aid & CPR

To obtain certification, participants must:

  • Attend 100% of the course. Students who arrive late may be denied admission. Students who arrive late back from breaks may not be allowed to continue with the class.
  • Participate in class activities and demonstrate their practical skills to the standard required by the Canadian Red Cross.
  • Pass a multiple-choice test.

Psychological or Mental Health First Aid

To obtain certification, participants must:

  • Attend 100% of the course. Students who arrive late may be denied admission. Students who arrive late back from breaks may not be allowed to continue with the class.
  • Participate in class activities.
  • Complete an online component (for Psychological First Aid blended course)

Transfers

We do not accept transfer within five days of a course start date. If you need to transfer to a different course date, please email your request to us at least five business days before your original course start date. The transfer fee is $20.00+GST per person. No future refunds or transfers are available after a transfer has been made.

Cancellations 

If you cancel: Cancellation requests must be made by in writing. If you cancel five or more business days before the course start date, you will receive a full refund less a $20.00 administration fee. If you cancel less than five business days before the course start date you will not receive a refund. This includes cancellations for medical issues.

If we cancel:  Most of our courses run as scheduled, however, we reserve the right to cancel. If we cancel the course, you can either transfer to another course (no transfer fee) or receive a full refund.

No Shows

If you do not show up for your course, you will not receive a refund or be able to apply your payment to another course.

Repeat Classes 

If you do not pass the written test and or practical skills section of your course, you may register for a repeat class within 30 days of your original class at 50% of the original course fee. Repeat class requests must be made by email: we will then contact you regarding registration and payment.

If you do not receive certification because you arrived late or were late back from a break during the course, you will need to re-register for the course and pay the full course fee.

Safe + Sound reserves the right to change these terms and conditions at any time. Please contact us if you have any questions.