Terms & Conditions

Certification

First Aid & CPR

In order to obtain certification, participants must:

  • attend 100% of the course. Students who arrive late may be denied admission. Students who arrive late back from breaks may not be allowed to continue with the class.
  • participate in class activities and demonstrate their practical skills to the standard required by Canadian Red Cross.
  • pass a multiple choice test.

Mental Health First Aid

In order to obtain certification, participants must:

  • attend 100% of the course. Students who arrive late may be denied admission. Students who arrive late back from breaks may not be allowed to continue with the class.
  • participate in class activities.

Transfers

Transfer requests must be made in writing at least five business days before the course start date. Transfers are subject to a $20.00 fee per person. No future refunds or transfers are available after a transfer has been made.

Cancellations 

If you cancel: Cancellation requests must be made by in writing. If you cancel five or more business days before the course start date, you will receive a full refund less a $20.00 administration fee. If you cancel less than five business days before the course start date you will not receive a refund. This includes cancellations for medical issues.

If we cancel: Safe + Sound First Aid Training Ltd. reserves the right to cancel a course. Most of our courses run as scheduled, however if an instructor is sick or enrolment is low we may have to cancel. If we cancel the course you will receive a full refund.

No Shows

If you do not show up for your course, you will not receive a refund or be able to apply your payment to another course.

Repeat Classes 

If you do not pass the written test and or practical skills section of your course, you may re-register for a repeat class. The cost for a repeat class is 50% of the original course fee. Registration for repeat classes must be requested by emailing our office and registration must be done by phone.

If you do not receive certification because you arrived late or were late back from a break during the course, you will need to re-register for the course and pay the full course fee.

Safe + Sound reserves the right to change these terms and conditions at any time. Please contact us if you have any questions.