Terms & Conditions

Certification

First Aid & CPR

In order to obtain certification, participants must:

  • attend 100% of the course. Students who arrive more than 15 minutes after the course start time will not be able to join the class. Students who arrive late back from breaks may not be allowed to continue with the class.
  • participate in class activities and demonstrate their practical skills to the required standard.
  • pass a multiple choice test.

Mental Health First Aid

In order to obtain certification, participants must:

  • attend 100% of the course. Students who are late may be denied admission. Students who arrive late back from breaks may not be allowed to continue with the class.
  • participate in class activities.

Transfers

We do not accept transfers within five business days of a course start date.

Transfer requests must be made by email before the course and are subject to an administration fee.

If you transfer to a different course date and then subsequently cancel your place on the course you have transferred to, you will not receive a refund.

Medical Issues

If you are unable to attend the course due to medical reasons, please contact us immediately as we often have wait lists for our classes. Re-registration requests must be made in writing and be accompanied by a doctor's note that is signed and dated.

Cancellations 

If you cancel: Cancellation requests must be made by email. If you cancel five or more business days before the course start date, you will receive a full refund less an administration fee. If you cancel less than five business days before the course start date you will not receive a refund.

If we cancel: Safe + Sound First Aid Training Ltd. reserves the right to cancel a course. Most of our courses run as scheduled, however if an instructor is sick or enrolment is low we may have to cancel. If we cancel the course you will receive a full refund.

No Shows

If you do not show up for your course, you will not receive a refund or be able to apply your payment to another course.  If you were registered for the course by an agency, the agency may invoice you for the training.

Repeat Classes 

If you do not pass the written test and or practical skills section of your course, you may re-register for a repeat class. The cost for a repeat class is 50% of the original course fee +GST. Registration for repeat classes must be requested by emailing our office and registration must be done by phone.

If you do not receive certification because you arrived late or were late back from a break during the course, you will need to re-register for the course and pay the full course fee.

Safe + Sound reserves the right to change these terms and conditions at any time. Please contact us if you have any questions.